What is Knowledge?

What is Knowledge?
The Business Rationale
Categories and Usage
Tacit and Explicit
Characteristics
Organizational Knowledge

Obtaining Knowledge

Capturing vs. Creating

Thinking of Knowledge

Internal Market
Knowledge Assets
Organizational Knowledge

Barriers and Pitfalls

Barriers
Pitfalls

Case Studies

General Motors
Dow Chemicals
Siemens
U.S. Army
Air Liquide
CSC
Buckman Labs
Hewlett-Packard
Scandia
Chevron - TLO
McKinsey & Co.
Booz Allen & Hamilton
British Petroleum

Presentations

October 1997 MCE conference
Xerox presentation
GM presentation
IBM presentation